Frequently Asked Questions

Answers to your most common questions

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Cashback is simply receiving a set amount or a percentage of the value back when you make a purchase through MYCN network.

MYCN is an online cashback programme, e-commence store, business opportunity & business loyalty scheme.

To become a member of MYCN, you must sign up online and agree to the T&C’s . You also must be at least 18 years old and a resident of the United Kingdom. 

Membership is free to get cashback.

Getting cashback is easy with MYCN.. All you need to do is sign in to the MYCN website and click through to any of the retailers offering cashback, and shop as you usually would. The cashback will be tracked automatically and available to be withdrawn to the bank account number as stated in your Profile once you have earned £20 cashback or more. If you have earned less than this, they will remain in your MYCN account.

Cashback is paid on the net value of purchases, excluding VAT, all other taxes, surcharges and any additional costs such as delivery. 

Cashback is paid to you by bank transfer. They can only be transferred to the bank account number as stated in your Profile. Please check your bank account details in the Profile page to ensure your details are correct. If no bank account number is present in your Profile, we will be unable to transfer your cashback and 

Your Cashback payment will appear on your bank statement as MYCN Trading Ltd.
 

Log into MYCN website and you will find details of recent websites you have visited, your purchase history and the cashback you have received and/or pending to date.

Members get their cashback within 30 days (depending on member terms).  Please check your bank account details in the Profile page to ensure your details are correct. If no bank account number is present in your Profile, we will be unable to transfer your cashback and will remain in your MYCN account until you do provide us with a valid bank account number.

If a transaction has not appeared in your shopping report and 5 days or more has passed since you made the purchase, you can report the missing transaction. You will need to complete the online Missing Purchases form in your account page.

Returns are subject to the return policy of the retailer you purchased from. If you return or cancel an item or booking, any cashback granted in respect of that purchase will be reversed. 

Exchanges also result in cashback being reversed. When an exchange occurs, the retailer cancels the old order and replaces it with a new one. When doing this, the cashback commission we received from the retailer is reversed and a new commission is not established because the new order was not made through the MYCN website. To avoid missing out on cashback, make sure all returns are final. If you need an exchange, have the retailer refund you, then make another order through the MYCN website. 

Yes. When you click through to a retailer from  MYCN and make a purchase, you are on a secure connection called Secure Socket Layer (SSL). 

You can view and update your membership details on the Profile page. If your email or bank account number changes, or if your credit or debit card for billing expires, please update your personal details on this page. 

If at anytime you are not completely satisfied with your membership, you can cancel your membership using our cancellation form. 

When MYCN credits you for cashback ', you will see the reference MYCN Trading Ltd  on your bank statement.  

We email every new member a Welcome Pack email the day they sign up. If you are a member, we would have sent this to the email address you provided when you signed up. The Welcome Pack contains details about how to make the most of your membership. In the first 30 days of your membership, we will be in touch by email a number of times to remind you about your membership benefits,  Then we continue to send regular emails about the programmes. If we are unable to deliver emails to the address we have on record, after several failed attempts we will contact you by email or SMS.

Cookies are simply text files that allow a website to recognise you when you return to that website. This means you do not have to sign in again and again. Cookies used by MYCN on the Website and by our network of retailers are safe and they are enabled by default with most browsers. To view our Privacy and Cookies Statement.

For your convenience, we can place an encrypted identifier in your browser's cookie folder that is stored on your computer. Then, each time you come to the site, you would be automatically signed in and ready to start saving more money. If you do not enable this automatic sign in feature, you will be required to manually provide your Email Address and Password each time you visit the site. And do not worry, we never store your personal information in this cookie.

For your convenience, we can place an encrypted identifier in your browser's cookie folder that is stored on your computer. Then, each time you come to the site, you would be automatically signed in and ready to start saving more money. If you do not enable this automatic sign in feature, you will be required to manually provide your Email Address and Password each time you visit the site. And do not worry, we never store your personal information in this cookie.

If you are using a computer in a public or shared environment-a library or shared workstation, for instance-you probably do not want to enable automatic sign in, since this could allow someone else using that computer to take advantage of your valuable, member-only benefits. For your security, we require verification of your current Password before changing to a new Password.

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